Khelostar Privacy
Section Guide:
Last updated: June 15, 2025
1. General Information
Welcome to the Melbet gaming platform (hereinafter - "we", "our service" or "platform"). We prioritize the protection of your personal data and ensuring privacy while using our gaming platform.
This privacy statement describes our approaches to collecting, using, sharing and protecting your personal information when you:
- Browse our gaming platform
- Register and maintain an account
- Participate in games and promotional activities
- Contact our customer support service
- Use our mobile applications and related features
By using our platform, you agree to the information processing practices outlined in this document. If you disagree with these practices, we recommend discontinuing the use of our services.
Special notice for Indian players: This policy complies with the Information Technology Rules (Reasonable Security Practices and Procedures for Sensitive Personal Data or Information) 2011 under the Information Technology Act 2000 and relevant Indian data protection regulations.
2. Data Collection
2.1 Personal Information
We collect personal data that you voluntarily provide to us, including:
- Identification information: Full name, date of birth, citizenship and official identity documents (required for account verification)
- Contact information: Email, phone number and home address
- Profile data: Login credentials, password and security control questions
- Payment information: Banking information, payment preferences, transaction records and card data
- Verification materials: Photos, identity documents and data submitted during account confirmation
2.2 Automatically Generated Information
While using the platform, we automatically record certain data, including:
- Equipment data: IP location, device model, system version, browser specifications and settings
- Activity information: Visited sections, session duration, website sources, interactions and platform engagement
- Geographic data: Approximate location obtained from your IP address
- Gaming data: Game selection, betting behavior, game history and session duration
2.3 Information from External Sources
We may obtain data about you from external sources, including:
- Identity verification services
- Financial transaction processors
- Fraud prevention systems
- Credit assessment agencies
- Government databases
- Advertising partners
Key Privacy Information
Information Security
Your personal data is protected by advanced SSL encryption and stored on secure server infrastructure.
Identity Verification
Legislative requirements necessitate identity verification to combat fraud and ensure compliance with financial regulations.
Site Cookies
We use cookies to enhance your browsing experience and provide personalized content.
Data Management
You have the authority to view, modify and delete your personal information.
3. Information Usage
We utilize collected information for several purposes, including:
3.1 Platform Operations
- Creating and maintaining user accounts
- Processing financial deposits and withdrawal requests
- Providing gaming and betting services
- Ensuring customer support
- Managing transactions and sending confirmation messages
3.2 Regulatory Compliance
- Confirming user identity (proper customer verification)
- Preventing fraudulent activities, money laundering and minor participation
- Fulfilling legislative requirements
- Responding to legal inquiries or court orders
- Protecting our legal interests and adhering to our terms
3.3 Platform Enhancement
- Analyzing usage trends to increase user satisfaction
- Developing new features and offerings
- Solving technical problems
- Conducting research and data analysis
3.4 Promotional Activities
- Distributing special offers, rewards and platform updates
- Personalizing your platform usage experience
- Collecting user feedback through surveys
- Notifying about new gaming options and features
Communication settings: You can unsubscribe from promotional messages at any time through your account settings or using the unsubscribe option in our messages.
4. Data Sharing
We may disclose your information to the following entities:
4.1 External Service Partners
We share data with third parties who assist in business operations and service provision, including:
- Financial processors and banking institutions
- Identity verification services
- Customer support service providers
- Technology infrastructure suppliers
- Gaming content creators and software developers
- Analytics and data processing services
4.2 Government Authorities
We may share your data with regulators, law enforcement agencies and official institutions when:
- Required by legislation, regulations or legal procedures
- Important for protecting our rights, assets or safety
- Necessary to prevent illegal activities
- Requested by gaming licensing authorities
4.3 Corporate Transactions
During mergers, acquisitions, asset transfers or insolvency proceedings, your data may be included in such transactions. We will notify you via email and/or website announcements about ownership changes or modified use of your personal information.
4.4 Authorized Sharing
We may share your data with additional parties when you provide explicit permission.
Cross-border transfers: Your data may be transferred and processed in jurisdictions outside India. We ensure that such transfers comply with applicable privacy regulations and implement appropriate safeguards for your information.
5. Security Measures
We implement appropriate technical and administrative security measures to protect your personal data from unauthorized access, modification, disclosure or destruction. These protective measures include:
- Data encryption: All sensitive information is protected using industry-standard SSL/TLS encryption protocols
- Permission controls: Strict access restrictions and authentication procedures for our personnel
- Network protection: Advanced firewall infrastructure to block unauthorized access attempts
- Security reviews: Regular security assessments and vulnerability testing
- Personnel training: Ongoing security awareness programs for our team
Although we implement robust protective measures for your personal data, no method of transmission over the internet or digital storage is completely secure. We cannot guarantee absolute protection but continuously improve our security protocols.
User security obligations: You must maintain the confidentiality of your login credentials and are responsible for all actions in your account. Please immediately report any unauthorized account access or security incidents.
6. User Rights
According to applicable privacy regulations, you have specific rights regarding your personal data:
| User Right | Explanation |
|---|---|
| Information Access | You may request copies of personal data we store about you. |
| Data Correction | You may request updates to incorrect or incomplete information. |
| Information Deletion | You may request deletion of your personal data under certain conditions. |
| Processing Restriction | You may request restrictions on our use of your personal information. |
| Data Portability | You may obtain your information in structured, standard and machine-readable format. |
| Processing Objection | You may protest against our processing of your personal data for specific purposes. |
| Consent Withdrawal | You may withdraw consent at any time when we rely on consent for processing. |
To exercise these rights, contact us using the details in our "Contact Information" section. We will review your request within 30 days.
Rights restrictions: These rights may have limitations under certain conditions, such as legislative storage obligations or when disclosure may negatively affect the rights and freedoms of others.
7. Cookie Information
Our platform uses cookies and similar tracking mechanisms to collect and store data about your platform interactions.
7.1 Cookie Categories
- Necessary cookies: Important for proper platform functionality
- Analytical cookies: Allow us to count users and understand site navigation patterns
- Preference cookies: Allow us to customize your user experience
- Marketing cookies: Track browsing behavior to display relevant promotions
7.2 Cookie Control
Most browsers allow cookie management through preference settings. For comprehensive cookie information, including viewing, managing and deleting cookies, visit www.aboutcookies.org.
Important note: Blocking cookies may affect platform functionality and limit access to certain features.
8. External Services
Our platform may contain links to external websites, plugins and applications. Accessing these links or enabling connections may allow third parties to collect or share your data. We do not control these external platforms and are not responsible for their privacy practices. We recommend reviewing the privacy policy of each external website you visit.
8.1 Gaming Content Providers
We collaborate with various gaming providers to offer diverse gaming options. These providers may collect and process your data according to their privacy policies when you access games on our platform.
8.2 Financial Processors
For deposits and withdrawals, your financial data is processed by external payment processors who maintain their own privacy policies and security protocols.
9. Information Storage
We store your personal data for as long as necessary to achieve the purposes described in this policy, unless prolonged storage is required or permitted by law. Our storage duration depends on:
- Duration of our business relationship
- Legislative obligations affecting our operations
- Limitation periods for judicial procedures
- Regulatory compliance requirements
When personal information is no longer needed, we will securely delete or anonymize it.
Account closure: After account closure, we may retain certain data as required by law or for reasonable business purposes, including dispute resolution, agreement enforcement or regulatory compliance.
10. Updates and Changes
We may periodically review this privacy policy to reflect changes in practices or for operational, legal or regulatory reasons. Updated policies will be published here with a revised "Updated" date.
We recommend regular policy review to stay informed about our current privacy practices. Continued use of the service after modifications indicates acceptance of the revised policy.
For substantial changes that significantly affect your rights, we will provide enhanced notification through electronic alerts or website announcements.